Frequently Asked Questions
Everything you need to know about shopping with Undefeated Malaysia.
What are your shipping rates and delivery times within Malaysia?
We offer standard shipping across Malaysia. For West Malaysia, delivery typically takes 3-5 business days, while East Malaysia may take 5-7 business days. Shipping costs are calculated at checkout based on your location.
Are the products sold on your website authentic?
Yes, Undefeated Malaysia guarantees that all products, including limited-edition sneakers and apparel, are 100% authentic and sourced directly from official distribution channels.
What is your return and exchange policy?
We accept returns and exchanges within 7 days of receipt, provided the items are in their original, unworn condition with all tags and packaging intact. Please note that certain limited-release items may be final sale.
Which payment methods do you accept?
We accept a variety of payment methods including major credit/debit cards (Visa, Mastercard), FPX online banking, and popular e-wallets such as GrabPay and Touch 'n Go.
Can I track my order once it has been shipped?
Once your order is dispatched, you will receive an email notification containing a tracking number and a link to the courier's website to monitor your delivery progress.
How do I determine my correct size for sneakers and apparel?
Each product page features a detailed size guide. Since sizing can vary between brands, we recommend referring to the specific measurements provided to ensure the best fit.